Most investments made to improve a business fall into one of three categories: people, process, or technology improvements. But alone, each of these categories of investments can provide disappointing returns…

When I started my machine shop 20 years ago, learn to “sit on cash’ was advice I frequently received. This counsel proved to be invaluable when the recession hit in 2008, creating a favorable environment for purchasing used equipment…

When we sell a POS (Point of Sale) system to a restaurant, we need to get a signed contract. In the past, our salesperson would drop off the contract for the business owner to review. Often the restaurant was preparing to open, so the place would be a madhouse. They might not have a fax available, and usually had little time to go through the documents carefully…